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Support Ticket #S-789

From: Pupusería El Buen Sabor

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Knowledge Base

Credit Card Issues
  • Card not accepted

    "Hello! This can sometimes happen due to insufficient funds, or because the bank's security system has flagged the transaction. Please double-check your card details and try again, or contact your bank to authorize the payment. Thank you!"

  • Refund Request

    "We've received your refund request. Please allow 5-7 business days for the funds to be processed and returned to your account. We appreciate your patience."

Customer Issues

Internal Notes

"Checked payment logs, no transaction found from user's bank. Advised them to contact their bank."

@admin_chris - 15 minutes ago

Ticket Details

  • Ticket ID: #S-789
  • Status: Open
  • Created: Nov 03, 2023, 9:10 AM
  • Last Update: Nov 03, 2023, 9:25 AM
  • Priority:
  • Category:
  • Assigned To: @admin_chris
  • Commerce History: View 3 previous tickets

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